DELIVERY AND RETURNS POLICY
We calculate delivery charges based solely on postcode (not on the location of the address within a suburb) so please take care when inputting these details. The final delivery cost will be calculated after postcode has been entered and these costs will be added to your order before it is processed.
Sally Wright Flower Studio reserves the right to charge an additional delivery charge (payable by the customer) under particular circumstances, which may include misspelled or incorrect delivery information provided at the time of order, or difficulty or delays caused by misleading information provided.
If your items fail to be delivered they will have to be returned to our store and the additional courier fee may be passed on to you. We will then need to organise re-delivery, which may incur another additional charge. Alternatively, you can collect it from the store free of charge.
Please make sure the contact details for the recipient are correct so that we can coordinate an appropriate delivery schedule with them. This is really important so that we can get your beautiful flowers out on time and on schedule!
To guarantee same day delivery, please place your order by 12 noon AEST. However, if you really need your order delivered the same day and it is after midday, please give us a call in store and we can see what we can do.